Delivering Bad News – Rubbing Salt into the Wound

I'm one of those hapless souls who got caught up in the whole VW diesel emissions scandal. I won’t bore you with the details but outside of the inevitable sense that you’d been duped and the inconvenience, it’s not been a great customer...

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Presenters Block? Do A Doodle…

Doodling is a funny thing. Some people do it to alleviate stress, some people do it without thinking whilst on the phone or chatting with friends, and some people have become so adept at it that they’ve built a successful career off the back of...

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